Refund policy

Return & Refund Policy

Last Updated: September 14, 2026

At libdrap.shop, operated by B J ENTERPRISE, we want our customers to have a smooth and satisfactory shopping experience.

This Return & Refund Policy explains when and how customers may request a return, replacement, exchange, or refund.

1. Return Period

Customers may request a return within [INSERT RETURN PERIOD – e.g. 7 days / 10 days / 14 days] from the date of delivery.

Return requests submitted after the applicable return period may not be accepted, except where required by applicable law.

The return period applies only to products that are eligible for return under this policy.

2. Conditions for Return

To be eligible for a return, the product should generally:

Be unused and in its original condition.
Be returned with the original packaging.
Include all accessories, manuals, tags, invoices, and other items supplied with the product, where applicable.
Not have been damaged due to misuse, negligence, accident, alteration, or improper handling.
Be accompanied by valid order details or proof of purchase.

Products that do not meet these conditions may be refused for return, subject to applicable consumer rights.

3. Damaged, Defective or Incorrect Products

If you receive:

A damaged product;
A defective product;
An incomplete product; or
A product different from the one ordered,

please contact us as soon as possible after delivery.

Contact:

Email: help.renzo@outlook.com
Phone: 7435804265

Please provide your order number and, where applicable, clear photographs or videos showing the product and its packaging.

We may inspect or verify the issue before approving a replacement, exchange, refund, or other appropriate remedy.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, the product may be returned only if it is eligible under our return policy and is within the applicable return period.

The customer may be responsible for the return shipping cost for change-of-mind returns.

Any applicable shipping charges already paid may be non-refundable unless otherwise required by applicable law or stated on the product/order page.

5. Return Shipping Charges

Products that are damaged, defective or incorrectly supplied

Where we determine that the product was damaged, defective, or incorrectly supplied by us, we may arrange or reimburse reasonable return shipping costs, as applicable.

Change-of-mind returns

For eligible change-of-mind returns, the customer may be responsible for the return shipping cost.

The exact return-shipping arrangement will be communicated when the return request is approved.

6. Return Authorization

Please do not send a product back without contacting us first.

Customers should contact us at:

help.renzo@outlook.com

with:

Order number
Customer name
Phone number
Product name
Reason for return
Photographs/videos, where relevant

We will provide return instructions where the return is approved.

7. Return Address

Unless we provide different instructions for a particular order, eligible returns should be sent to:

B J ENTERPRISE
SHOP NO-G/14, SHREENATHJI ICON,
SHREENATHJI ICON, UTRAN ROAD,
OPP. UTRAN POWER HOUSE GATE,
UTRAN, SURAT, GUJARAT – 394105, INDIA

Phone: 7435804265

Please wait for our return instructions before shipping a product to this address.

8. Inspection of Returned Products

After receiving a returned product, we may inspect it to verify its condition and the reason for return.

If the product meets the applicable return conditions, we will process the approved refund, replacement, or exchange.

If the product does not meet the return requirements, we may reject the return to the extent permitted by applicable law.

9. Refunds

Once an eligible return has been received and approved, the applicable refund will be processed.

Refunds will generally be issued using the original payment method, subject to the capabilities and procedures of the relevant payment gateway.

The time for the refund to appear in the customer's bank account, card, or payment account may vary depending on the payment provider and financial institution.

Shopify's payment system generally processes refunds back through the original payment method.

10. Refund Processing Time

We aim to process approved refunds within [INSERT YOUR REFUND PROCESSING TIME – e.g. 3–7 business days] after the return has been received and approved.

After we initiate the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

If you have not received an expected refund, please contact us at:

help.renzo@outlook.com

11. Exchanges and Replacements

Where applicable, an eligible product may be exchanged or replaced if:

The product is defective or damaged;
The wrong product was supplied; or
The exchange is otherwise permitted under the applicable product/return policy.

Replacement or exchange is subject to product availability.

If the replacement product is unavailable, we may offer an applicable refund or another appropriate remedy.

12. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, personalization, customization, or other applicable restrictions.

Products that are non-returnable will be identified on the relevant product page or at the time of purchase where applicable.

This does not affect any consumer rights that cannot legally be excluded.

13. Products Damaged After Delivery

We may not accept a return where damage is caused after delivery by:

Improper use;
Accidental damage;
Negligence;
Water or liquid damage where applicable;
Unauthorized modification or repair;
Normal wear and tear; or
Failure to follow product instructions.

This section does not limit rights available under applicable law.

14. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

Phone: 7435804265
Email: help.renzo@outlook.com

Cancellation may be possible before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the return process.

15. Refunds for Cancelled Orders

If an eligible order is cancelled after payment has been received, the applicable refund will be processed through the original payment method, subject to payment-provider processing times.

16. Refused or Undelivered Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other customer-related delivery issues, any refund or re-shipment will be handled according to the circumstances and applicable policy.

Additional shipping or return-to-origin charges may apply where permitted.

17. Fraudulent or Unauthorized Transactions

We reserve the right to investigate orders that appear fraudulent, unauthorized, or suspicious.

Where an order is determined to involve fraud or unauthorized activity, we may cancel the order and take appropriate action in accordance with applicable law.

18. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or override any consumer rights or legal remedies that cannot lawfully be excluded under applicable Indian law.

Where applicable law provides a customer with a mandatory right to a remedy, that right will continue to apply.